Publisher review:SupportPRO SupportDesk is an open source web based Helpdesk system with integrated knowledge base application. The SupportDesk is an integrated system for managing the customer inquiries, answers and communications resulting from such queries and related problems with the help of an array of tools and facilities clustered around the ticket management system like the knowledge base system, reminder system, mailing and messaging system, and email piping system to mention a few.Users/Customers communicate with the system to get their problems and questions solved. They usually look up in the relevant FAQ section to see whether a similar problem (and solution) is listed there already. If the user is not able to find a matching one, s/he posts a ticket with the necessary details. The staffs (technicians) respond to the tickets with a predefined reply or a newly created one, according to the situation. The main functionality of the system is this to and fro communication between the user and staff. In the case a staff is unable to resolve a problem s/he can escalate the problem to the administrator.Through it's design this platform aims at efficiently resolving sales and support inquiries. Here are some key features of "SupportPRO SupportDesk": · Spam Blocker · SMTP/POP3 Support · AJAX Support – Better user interface · E-mail piping : Automated ticket creations from emails · Integrated Knowledge base · Open source application- Source Code included · Flexible Knowledgebase · Downloads · Unlimited users/staff/departments – No additional fee · Response Templates · Immediate software download
SupportPRO SupportDesk 3.0 is a PHP script for Help Desk scripts design by iscripts.com.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
SupportPRO SupportDesk 3.0 script details 
